Contact and reporting guide

Official Support Channels

The official process for submitting support requests, reporting violations, and business inquiries.

1. When to use the contact page

The contact page is designed to handle matters outside the scope of direct technical support on the Dashboard. Use this channel for:

• Business inquiries: Bulk subscription plans, corporate quotes, or development partnerships.
• Abuse reporting: Reporting phishing links, malicious content, or copyright (DMCA) violations within our system.
• Legal matters: Questions regarding Terms of Service, Privacy Policy, or data protection.
• System feedback: Suggesting new features or providing feedback on your service experience.

2. How to submit a request

To ensure your request is processed accurately and quickly, please complete the form with the following details:

Identity information

• Full Name: Your complete name so we can address you correctly.
• Email: A valid email address to receive our response.
• Phone Number: (Optional) Provide this if you prefer to be contacted via phone or messaging apps.

Subject classification

Selecting the correct subject ensures your request reaches the appropriate department:

• General Inquiry: Matters not covered by other categories.
• Business Contact: Sales, partnerships, and e-commerce matters.
• Quote Request: For corporate clients requiring invoices or contracts.
• Design Services: Requesting professional website or app design services from Appifio.
• Bug Report & Legal: Reporting system bugs or DMCA issues.
• Abuse Report: Flagging links that violate community guidelines.

Message content

3. Direct contact information

In addition to the online form, you can reach us via the following channels:

4. Violation processing workflow

Upon receiving an abuse or copyright report, Appifio follows a strict protocol:

1. Verification: Our moderation team verifies the authenticity of the reported content.
2. Temporary Action: Links may be temporarily suspended if clear violations (phishing, malware) are detected.
3. Resolution: We notify both the reporter and the link owner of the final decision and actions taken.